Terms of Service

These are the terms that govern your use of this website and your engagement with Core Media Co. LLC. We've written them in the same voice as the rest of the site because legalese designed to confuse you isn't a value of ours.

That said: these terms are a real contract. Please read them. By using this site or hiring us, you're agreeing to them.

1. Who we are

Core Media Co. LLC is a New York limited liability company. In these terms, "Core Media Co.," "we," and "us" mean the company. "You" means anyone using this site or engaging us for services.

2. The website

This site exists to tell you what we do, show our work, and let prospective clients get in touch with us. You're welcome to browse, share, and reference it.

You agree not to:

• Scrape, mirror, or republish the site or its contents without permission
• Use it to harass, defraud, or harm anyone
• Try to break, probe, or interfere with the site's security
• Misrepresent yourself when contacting us
• Use any content from the site (video, photography, copy, or design) for commercial purposes without our written permission

The site, its content, our logo, and the Core Media Co. brand are ours or licensed to us. Showing it on the site doesn't transfer ownership to anyone.

3. Contacting us

Sending us a message doesn't create a contract. It's a request, we review every inquiry and respond if there's a fit. If we decide to move forward, we'll send you a separate engagement agreement that spells out scope, timeline, deliverables, and price. That engagement agreement, signed by both sides, is what governs the actual work. These terms govern everything around it.

If anything in your engagement agreement conflicts with these terms, the engagement agreement wins for that project.

4. How engagements work

Most of our work follows the same arc:

• Contact and discovery. You reach out, we talk, we figure out what you actually need.
• Proposal and agreement. We send a written proposal with scope and price. You sign, you pay the deposit, work begins.
• Production. We do the work as described in the agreement.
• Delivery. We deliver the finished assets. Final balance is due on or before delivery, per your agreement.

Specifics, what's included, what isn't, revision rounds, timelines, payment schedule, live in your engagement agreement, not here.

5. Payments, deposits, and refunds

This section matters. Read it.

Deposits. Most engagements require a non-refundable deposit before work begins. The deposit reserves your slot on our calendar, covers pre-production planning, and signals commitment from both sides.

Once work has commenced, deposits are non-refundable. "Commenced" means any of the following has happened: a strategy or kickoff call, pre-production planning, scheduling of shoots, vendor or crew bookings, or production work itself.

Balances. Final payments are due per your engagement agreement and are non-refundable for work already delivered. Late payments may pause delivery, accrue interest at the maximum rate permitted by New York law, and, for balances unpaid 30+ days past due, pause the license that lets you use the deliverables until paid.

Goodwill. Core Media Co. may, at our sole discretion, offer credits, schedule changes, or partial refunds in exceptional circumstances. Any accommodation we offer is goodwill, it's not a waiver of this policy and doesn't establish a precedent for future engagements.

Chargebacks. If you dispute a charge with your card issuer instead of contacting us, we reserve the right to suspend any active engagement, revoke licenses to delivered work, and pursue collection of disputed amounts plus costs.

6. Ownership of deliverables

Once you've paid in full, you own the finished deliverables we created for you under the engagement, the final cuts, the final stills, the final files. You can use them however your business needs.

We retain:

• Raw and unused footage. Outtakes, B-roll we didn't use, alternate takes, and project files (Premiere/DaVinci/Logic project files, multi-track audio, raw photo files) remain ours unless your engagement agreement says otherwise.
• Pre-existing tools and methods. Our templates, processes, presets, LUTs, and any tools we used to make your content stay ours.
• Portfolio rights. We may showcase finished work in our portfolio, social media, pitch decks, case studies, and on this site. If you need a project kept private, tell us before we start and we'll put it in writing.

If you want raw files, project files, or expanded portfolio restrictions, we can arrange that, usually for an additional fee, but it has to be in your engagement agreement.

7. People and places we capture

Real estate media, event coverage, and personal-brand work all involve filming and photographing real people and real properties. You're responsible for making sure we're allowed to be there and capture what we capture.

When you hire us, you represent and warrant that:

• You have the right to bring us onto the property and have us record there
• You have permission from anyone who'll appear on camera (or that you'll get it before we shoot)
• Any minors on camera have parental or guardian consent
• For listings: you have the seller's authorization to produce and use marketing media
• Nothing we're being asked to capture violates anyone's privacy, NDA, or contract

If a third party, a homeowner, an attendee, a tenant, a neighbor, comes after us because you didn't have the rights you said you had, you'll defend and indemnify us (see Section 11).

8. Your responsibilities

To do good work, we need you to do your part. That means:

• Showing up to scheduled calls and shoots, on time
• Providing brand assets, access, information, and approvals when we ask
• Reviewing drafts and giving consolidated feedback within the windows in your agreement
• Paying on time

If a project stalls because of you, missed approvals, delayed materials, no-shows, we'll do our best to reschedule, but we may charge rescheduling fees, push timelines, or release your slot to another client. If a project is stalled by you for 60+ days, we may close it out and invoice for work performed.

9. Revisions and scope

Your engagement agreement specifies how many revision rounds are included. Revisions beyond that scope, or new requests outside the original brief, are scope changes, we'll quote them and proceed once approved.

We don't do unlimited revisions. Nobody does. If a studio tells you they do, ask them how they sleep.

10. Confidentiality

We treat your business information, brand assets, and unreleased work as confidential. We won't share them outside our team and contractors who need them to do the job, and we won't use them for any purpose other than your engagement.

You agree to do the same with anything we share that's clearly confidential, our processes, templates, pricing, internal tools.

If you need a formal NDA, we'll sign one before kickoff.

11. Warranties and limits

What we promise. We'll perform our work professionally, using reasonable skill and care, in line with your engagement agreement. We'll deliver what we said we'd deliver.

What we don't promise. We don't guarantee specific business outcomes from the content, views, leads, conversions, sales, listings, follower growth. Content is a tool; results depend on a hundred things outside our control. Anyone who guarantees you outcomes is selling something we wouldn't.

Disclaimer. Except for the express promises above, our work and this site are provided "as is." To the maximum extent permitted by law, we disclaim all other warranties, express, implied, statutory, including merchantability, fitness for a particular purpose, and non-infringement.

Limit of liability. To the maximum extent permitted by law, our total liability to you for any claim arising out of or related to your engagement or your use of this site is limited to the amount you actually paid us in the 12 months before the claim arose. We are not liable for indirect, incidental, special, consequential, or punitive damages, lost profits, lost revenue, lost data, lost goodwill, even if we were told they were possible.

Indemnification. You agree to defend, indemnify, and hold harmless Core Media Co., its members, employees, and contractors from any claim, loss, or expense (including reasonable attorneys' fees) arising from your breach of these terms, your engagement agreement, or your representations in Section 7.

12. Termination

You can terminate an engagement at any time by writing to us. Deposits and any fees for work already performed remain non-refundable per Section 5.

We can terminate an engagement if you breach these terms or your engagement agreement, fail to pay, fail to provide what we need to do the work, or behave in a way that makes the engagement untenable for our team. We'll invoice you for work performed through termination.

Either of us can terminate immediately for material breach that isn't cured within 10 business days of written notice.

Sections that should survive termination, payment obligations, ownership and license terms, confidentiality, warranties, limits of liability, indemnification, and dispute resolution, survive.

13. Governing law and disputes

These terms are governed by the laws of the State of New York, without regard to conflict-of-laws principles.

Try talking first. If something's wrong, email us at studio@thecoremedia.co before going anywhere else. Most things get resolved with a conversation. We expect you to do the same; we'll do the same with you.

If that doesn't work, any dispute arising out of or related to these terms or your engagement will be brought exclusively in the state or federal courts located in Suffolk County, New York, and you consent to personal jurisdiction there. Each side is responsible for its own attorneys' fees, except where law or contract says otherwise.

You agree that any claim must be brought within one year of when it arose, or it's permanently waived, except where applicable law prohibits a shortened limitation period.

14. Miscellaneous

• Whole agreement. These terms, together with any signed engagement agreement, are the whole agreement between us on this subject and replace anything said before.
• No waiver. If we don't enforce something once, that doesn't mean we've given up the right to enforce it later.
• Severability. If any part of these terms is unenforceable, the rest still applies.
• Assignment. You can't assign these terms or your engagement to anyone else without our written okay. We can assign ours in connection with a sale or reorganization of the business.
• Notices. Email is fine for most things. Formal legal notices to us go to studio@thecoremedia.co, and we'll let you know where to send them in writing if it ever comes to that.
• No partnership. We're an independent contractor. Nothing in these terms creates a partnership, joint venture, or employment relationship.

15. Changes to these terms

We may update these terms from time to time. The "Effective date" at the top tells you when the current version went live. Material changes get a notice on this page; for active clients, we'll email you. Continued use of the site or services after a change means you accept the updated terms.

Contact

Core Media Co. LLC
Long Island, NY
studio@thecoremedia.co